Refund policy
At Menawi, we want you to be completely happy with your purchase. If something’s not quite right, we’ve got you covered with our returns and exchanges policy. Please read the details carefully to ensure a smooth process.
Refunds
At Menawi, we refund returns to the original payment method you used once we receive and inspect the returned items to ensure they meet our return conditions.
Please note: If your return is not approved due to non-compliance with our policy, the items will be sent back to you.
Return Policy
You have 15 calendar days from the day you receive your order to request a return.
Eligibility Requirements:
To be eligible for a return, your items must meet the following conditions:
- Brand-New Condition: Items must be unworn, unwashed, and have their original tags, protective plastic, and packaging intact.
- Non-Compliance: Items that do not meet these conditions (e.g., used, missing tags, or damaged packaging) will not be accepted and will be sent back to you.
- Please note that all sale, discounted, or promotional items are final sale and cannot be returned.
Return Shipping Costs:
- Shipping is free for the first return of every order. For any further return or exchanges from the same order, the customer will be responsible for the shipping costs.
- If your original order included free shipping, the shipping cost will be deducted from the refund amount.
Steps to Process Your Return
- Fill Out the Return Form:
Complete the return form available here, providing the details of your return request. - Wait for Confirmation:
We’ll review your request and send you a confirmation email with the next steps. - Ship the Items Back:
Once approved, send the items back to the address provided. Be sure they meet the return conditions. - Receive Your Refund:
Once we receive and inspect your return and confirm it meets our return conditions, we’ll refund the amount directly to the original payment method you used.
Please note: Items sent back without prior authorization will not be accepted.
Exchange Policy
You have 15 calendar days from the day you receive your order to request an exchange.
Eligibility Requirements:
To be eligible for an exchange, your items must meet the following conditions:
- Brand-New Condition: Items must be unworn, unwashed, and have their original tags, protective plastic, and packaging intact.
- Non-Compliance: Items that do not meet these conditions (e.g., used, missing tags, or damaged packaging) will not be accepted and will be sent back to you.
Shipping Costs for Exchanges:
- Shipping is free for the first exchange of every order. For any further exchanges or returns from the same order, the customer will be responsible for the shipping costs.
- Please note: We do not cover shipping costs for size exchanges on sale, discounted, or promotional items; these are strictly at the customer's expense.
Price Differences:
- For exchanges to items of higher value, you’ll need to pay the difference before we ship the new product.
- For items of lower value, the difference will be refunded to your original payment method.
Steps to Process Your Exchange
- Complete the Form:
Fill out the exchange form with the details of your request, including the item you’re returning and what you’d like instead. - Wait for Confirmation:
We’ll review your request and send you an email with the next steps, including the return address. - Ship the Items Back:
Send the item(s) to the address provided, ensuring they meet the conditions outlined in our return policy. - Receive Your New Item:
Once we receive and inspect your returned item, we’ll ship the replacement to you. You’ll receive tracking information so you can follow its journey.
Damages and Issues
We do our best to ensure your items arrive in perfect condition, but if something goes wrong:
- Inspect your order upon delivery.
- Contact us immediately at info@menawistore.com if the item is defective, damaged, or incorrect.
- We’ll evaluate the issue and work with you to make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Sale, discounted, or specially promoted items.
- Gift cards.
You can always contact us for any return question at info@menawistore.com.